What is a common symptom indicating a problem with a customer's internet connection?

A common symptom indicating a problem with a customer's internet connection is frequent disconnections. This symptom suggests that the internet service is unstable, causing interruptions in connectivity. Such disconnections can be frustrating for users, as they can lead to dropped video calls, interrupted downloads, and overall poor browsing experiences.

Frequent disconnections can result from various issues, including problems with the modem, router, ISP infrastructure, or overall signal quality. Identifying this symptom allows technicians to troubleshoot effectively, pinpointing the root cause of the connectivity issues and applying the necessary fixes to restore stable service.

In contrast, while increased data usage, low signal strength, and slow upload speed can also indicate connection issues, they do not directly signal a persistent connectivity problem like frequent disconnections do. These factors can be intermittent and may not necessarily reflect a customer's overall internet stability.