What is a primary reason for checking reported outages before troubleshooting?

Checking reported outages before troubleshooting is crucial because it helps to avoid unnecessary work if a problem is already recognized and being addressed by the company. If a technician begins troubleshooting without first verifying whether the outage is part of a wider issue, they may spend time diagnosing a problem that is not unique or specific to the equipment or location in question. This approach not only saves time and resources but also allows the technician to focus on resolving new or unresolved issues, ultimately leading to more efficient service and better customer satisfaction. Recognizing that the customer may already be experiencing a known outage helps prevent redundant efforts and leads to more effective usage of technician time and expertise.